Allied 100
  • New Milford, CT, USA
  • Full Time

Allied 100 offers a comprehensive, competitive benefit package, an Allied 100 company, is seeking a self-motivated and detail oriented individual to join our team in New Milford, CT as an Operations Specialist.  We are a leading e-commerce company in workplace safety and community health, distributing Automated External Defibrillators (AEDs) and related medical products, to enable life saving measures in the community.

The Operations Specialist plays a critical role in helping our customers get the products they ordered through a variety of back-office fulfilling and billing functions.  This position spends the day working through administrative tasks, with occasional need to reach out to customers via phone to clarify orders and/or billing and payment information.  This position also assists with order processing and may support other departments administratively, as needed.

Consider Joining Us If You Are

  • A people person. You are warm, friendly and a good communicator who enjoys working with others, yet also work with a high level of autonomy.

  • Willing to roll up your sleeves and get the job done.  You are a self-motivated and driven to achieve your objectives, taking ownership over your work. You enjoy finding solutions when challenges arise, taking initiative to seek out answers and overcome obstacles. You constantly strive to take your position to the next level.

  • Highly organized, have a high attention to detail and a multi-tasker who thrives in a fast-paced environment.  You enjoy having multiple balls in the air at one time and can easily move from one project to the next, and keep it all straight even amid distractions and interruptions.

  • Passionate about saving lives.  You are inspired to do your best every day not just because of what you do, but why you do it.  You are further engaged by working collectively to achieve a shared goal. At Heartsmart, we aren't just a distribution company, we are working to ensure lifesaving tools and knowledgeable individuals are widely available for when emergencies arise.   


What You'll Do

  • Process incoming orders for fulfillment in a timely and accurate manner.
  • Invoice orders on a daily basis and process payments received. Follow up with customers as needed regarding questions or issues regarding their invoice and/or payment in a professional manner.
  • Respond to customer inquiries about invoices and payments via phone and email.
  • Act as a liaison between the sales team and the warehouse, helping to ensure orders are accurate and shipped same day.
  • Support the order entry of incoming orders (online, phone, PO, etc) by performing order entry and following up with customers and/or the sales team as necessary.
  • Assist with administrative responsibilities for the Director of Operations or other departments.
  • Complete other duties as assigned.


Experience We're Looking For

  • High school diploma or equivalent.
  • Previous experience working in a professional, administrative capacity, with customer interaction.
  • Strong written and verbal communication skills.
  • Proficient with various computer applications including Microsoft Office, to include Outlook, Word and Excel and the Internet and ability to quickly and easily learn technology/software programs.
  • Experience working within an ERP preferred.
  • Detail oriented and organized and demonstrated ability to multitask.
  • Self-driven with exceptional follow up skills and the ability to see tasks through to the end.
  • Ability to work in a fast-paced environment not easily overwhelmed when work gets busy.
  • Ability to work well in a team environment, yet also work well independently.
  • A desire to continually learn and grow in your career.

What You'll Get

We offer a competitive compensation and benefit package including:

  • Medical, dental and vision insurance with generous employer cost share
  • 401k plan with robust company match
  • Employer paid short and long-term disability and life insurance
  • Generous paid time off
  • Casual dress
  • Paid training


Allied 100
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